Phone: +86-18059897631                Whatsapp: +86-18059897631 (7x24 hours)

E-mail: Kon_9_kon@aliyun.com       Skype: KANG.KARL9

What should I do once I receive orthotic foam sheets imperfections?
2021-03-23
Though we ensure a high pass rate of orthotic foam sheets thanks to our strict quality control system, there may be some imperfections found owing to the minor incidents occurring during the shipment. In such cases, customers should take some photos of the product with a focus on the imperfections. Once we have confirmed the fact with you through email or phone, we will rapidly ship another product with premium quality to guarantee your interests. Customers can also check out our warranty policy to learn about our compensation terms and conditions.
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Ideastep is a technically advanced supplier. Xiamen KON Technology Co., Ltd.'s diabetic insole series include multiple types. The vigorous development of sports insole due to its athletic insoles features. The product is suitable for high-intensity exercise. Ideastep has been always enhancing the quality guarantee system to ensure the quality insoles heated production. It is highly praised by famous brands such as FILA and New Balance.
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The Ideastep brand is very well received globally.

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Dear Customer: Hello! There are many current inquiries, and we may not be able to respond to you in time. You can leave a message to us via company email karlkang@ideastepinsole.com, we will regret to reply to you as soon as possible, please forgive me!