Privacy Policy

Privacy Policy

Ideastep Insoles Manufacturer  (“we”, “us” or “our”) has created this privacy policy in order to demonstrate our firm commitment to your privacy. Please read this policy carefully to understand our practices regarding information gathering and use for this web site, (the “Site”). If you are using the Site on behalf of an individual other than yourself or on behalf of an entity, you represent that you are authorized by such individual or entity to act on such individual or entity’s behalf and that such individual or entity acknowledges the practices in this policy. We may change or add to this policy, so we encourage you to review it periodically.

Last Update: November 11, 2020


Information We Collect

This policy covers how we treat information that we collect and receive, including information you provide to us and information collected automatically through your use of the Site.

Information Provided By You. The information we collect on or through the Site may include:

Contact forms

If you contact us by contact forms, we keep records and copies of your correspondence including your contact information in order to process, evaluate, and respond to your request.

Cookies. We may set and access cookies on your computer. We may also set and access device identifiers which could include IP address, user information (browser version, operating system type and version), and device provided identifiers. Once you log into the Site, we may recognize your device to provide you with a personalized experience, independent of your device settings. Other companies’ use of their cookies and device identifiers is subject to their own privacy policies, not this one. We may also use pixel tags/web beacons to access our cookies inside and outside the Site and in connection with our services. We may use analytics service providers such as Google Analytics to collect information about use of the Site to help us analyze use of the Site and how to optimize the Site based on that data. Analytics service providers may also set cookies, which transmit data to the analytics service provider.

We may collect data from publicly available sources and from other companies to help us supplement our records, improve the personalization of our service to you, and prevent or detect fraud.

If you choose to provide to us with a third party’s information, or if you access the Site on behalf of another person, you represent that you have the third party’s permission to do so. Third parties may unsubscribe from any continued communication as a result of us being provided such information by following links in emails or by contacting us.


How We Use Collected Information.

We use collected information for the following general purposes: contact with you, fulfill requests for products, process orders, ship products, improve the Site and our services, customize the content you may see, recognize you when you return to the Site, contact you, investigate and respond to your inquiries, send you offers and promotions, protect your security and the security of the Site, combat fraud, enforce the Terms of Sale and take appropriate actions for violations, and comply with applicable laws and regulations.

External Links.

We may provide links to third-party web sites and services that are outside our control and are not covered by this policy. If you have any questions, review the privacy policies on the web sites that you visit.


We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. We do not store credit card information in our database.

Information Sharing & Disclosure.

We do not sell personal information, and we do not share personal information about you with non-affiliated companies except to operate the Site and provide our services, when we have your permission, or under the following circumstances:

• We may provide information to our suppliers, vendors, and other service providers to support the Site and our services, such as order shipping, web hosting, and credit card processing, and these service providers are obligated to protect such information in a manner consistent with this policy and not use it for any purposes other than those for which they are performing for us.

• We respond to subpoenas, court orders, or legal process (such as law enforcement requests), or to establish or exercise our legal rights or defend against legal claims.

• When we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Sale, or as otherwise required by law.

• If our company acquired by or merged with another company. In this event, we will notify you before information about you is transferred and becomes subject to a different privacy policy.

We may share aggregated or de-identified information that cannot reasonably be used to identify you.


Data Quality/Access.

You can review and change the information you provided to us at any time by logging in to the Site and visiting your account settings page. If you need additional assistance or help with accessing or correcting your information, you can e-mail us at our contact page, write to us at No. 1 Haitian Road, Huli Area, Xiamen City, Fujian, China.



Our retention periods for information are based on business needs and legal requirements. We retain information as necessary, for the processing purposes for which the information was collected and any other permissible, related purpose.


Changes to This Policy.

We may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account and/or by placing a notice on the Site.